The mediation process. How Does Mediation Work? The Golden Question and the Six Stages of Mediation; Active Listening Skills
The six step model is key to a successful mediation process. What steps would you anticipate to be the most difficult to process through when doing a mediation?
This chapter talks about the win-win shared gain strategy. What are the key elements to getting to a win-win during a mediation? The Golden Question is another strategy to use in getting to win-win. Can you create your own version of the golden question, when thinking of a conflict that you have experienced? What golden question would have helped you to compromise?
What strategies would you use to manage a Bully Boss?
What strategies do you think would be most effective in dealing with a Bully Boss based on the video, Games People Play? What strategies would be ineffective when dealing with a Bully Boss?