Scorecard Analysis: Process Improvement Report

Scorecard Analysis: Process Improvement Report

Scorecard Analysis: Process Improvement Report. Kaplan and Norton’s 1992 article, “The Balanced Scorecard: Measures that Drive Performance,” from Harvard Business Review. This Kaplan and Norton framework is a valuable resource for this assignment.
Gunduz and Simsek’s 2007 article, “A Strategic Safety Management Framework Through Balanced Scorecard and Quality Function Deployment,” from Canadian Journal of Civil Engineering. Note that Kaplan and Norton’s 1992 balanced scorecard framework is depicted in Figure 2 of this article.

Scorecard Analysis: Process Improvement Report

Koumpouros’ 2013 article, “Balanced Scorecard: Application in the General Panarcadian Hospital of Tripolis, Greece,” from International Journal of Health Care Quality Assurance.
Behrouzi, Shaharoun, and Ma’aram’s 2014 article, “Applications of the Balanced Scorecard for Strategic Management and Performance Measurement in the Health Sector,” from Australian Health Review.
The updates addressed in Kaplan and Norton’s 1996 article, “Linking the Balanced Scorecard to Strategy,” from California Management Review.
Norton’s 2011 article, “Strategy Execution Needs a System,” which provides a brief retrospective on updates and lessons learned.

Scorecard Analysis: Process Improvement Report

The goal of this assignment is to generate recommendations for process improvement and organizational fitness. You will make your recommendations for the organization you selected /presented in the Unit 8 assignment. Apply the concepts of balanced scorecards to create your recommendations.

Scorecard Analysis: Process Improvement Report

Describe the selected organization, including its vision and mission.
Analyze the company using any adaptation of the Kaplan and Norton balanced scorecard framework that fits your selected organization. Use the materials listed at the beginning of this assignment.
Communicate vision, strategy, objectives, measures, targets, and initiatives for each of the following four elements through a macro-level discussion:
Financial performance measures.
Internal business processes.
Learning and growth.
Customer satisfaction.
Convey the organization’s values through an ethical, organizational, and directional strategy.
Synthesize evidence-based and best practices into recommendations for monitoring and improving discussions.
Generate one recommendation for each of the following:
Process improvements.
Quality improvements.
Organizational efficiency.