Discussion: Performance Improvement
Clearly the criteria, discipline, and focus that underlie the Baldrige process have been key contributors to our daily improvements. The feedback we received … has been instrumental in providing a clear road map for the journey.
—Michael Murphy, CEO, 2007 Baldrige Award recipient, Sharp HealthCare
Incremental change is how a culture of continuous improvement creates a pattern of success. In the Discussion for Week 4, you examined an organization’s actions in relation to criteria of high reliability and recommended steps for improvement. This week, you will revisit your recommendations.
Note: For this Discussion, you are required to complete your initial post before you will be able to view and respond to your colleagues’ postings. Begin by selecting the “Post to Discussion” link and then select “Create Thread” to complete your initial post. Remember, once you click submit, you cannot delete or edit your own posts, and cannot post anonymously. Please check your post carefully before selecting Submit!
To prepare for this Discussion:
Read this week’s articles on the standards for high reliability, then review the Week 4 Discussion. Draw comparisons between your organization and others, and examine any feedback provided by your peers.
By Day 3
Post a cohesive response to the following:
With the feedback and this week’s readings in mind, reexamine the steps for improvement of high reliability which you suggested for your organization. Would you change your recommendations in light of what you have learned in this course? Could your recommended steps be expanded or refined?
Support your response by identifying and explaining key points and/or examples presented in the Learning Resources.
Read a selection of your colleagues’ postings. Consider how your colleagues’ postings relate to the information presented in the Learning Resources and to your own posting.

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