Kaizen at San Francisco General Hospital.
Links to short news items and video about SF General’s initiative to adopt Kaizen to improve its operations and the challenges it still faces along its journey. Staff members at SF General employed Kaizen in areas such as reducing patients’ average wheels-in to incision time to shaving average wait time in its Urgent Care unit. These improvement efforts, while commendable, did not eliminate errors completely. Ironically, around the same time Kaizen implementation at SF General Hospital was reported, another news broke about that SF General lost a female patient for two weeks, and she was eventually found dead in a hospital stairway.)
News Item 1: S.F. General following ‘Toyota Way’ to efficiency
News Item 2 (includes video): Body of Missing Woman Found at San Francisco General Hospital
Critically analyze the information contained in news article and the video. Then write well-thought out answers to the questions below:
Why are hospitals, such as San Francisco General Hospital, adopting the ‘Toyota Way’?
Which of the many Japanese terms (listed in the Glossary provided in News Item 1) could have prevented the lost patient? Explain the rationale of your choice(s).
Review the following news items to motivate your discussion.
Lean Operations at a NY City Food Bank
For your discussion, I am including below a links to news item and video profiling how New York City food bank is using lean operations to improve its operations so it can get more meals to more families lean principle contributed to substantial improvement in operational results at a food bank. Provide your opinion on what your learned from it in context of implications for lean principles on operations in a not-for-profit context.
News Item 1: In Lieu of Money, Toyota Donates Efficiency to New York Charity
News Item 2 (Video): Lean Operations at a Food Bank